Machines for scale.
People for judgement.
Pure-AI analysis tools hallucinate scores. Pure-human assessment teams sample 2% and drift. Since 2010, IQAS has run both in one loop — and that's the difference.
Traditional QA vs IQAS
| Traditional QA | IQAS | |
|---|---|---|
| Coverage | 2–5% of interactions sampled | ✓100% of interactions, every channel |
| Turnaround | Days to weeks after the call | ✓Minutes — act while it still matters |
| Consistency | Evaluator drift between assessors | ✓Calibrated AI scoring, human-validated |
| Coaching | Generic monthly feedback | ✓Personalised, AI-recommended, per agent |
| Evidence | Spot checks and spreadsheets | ✓Audit-ready trail on every scored interaction |
| Cost curve | Scales linearly with headcount | ✓Scales with software — flexes with your team |
Built on six commitments
100% coverage
Every call, email, chat and social interaction — in every language you operate in.
Human-validated AI
Expert analysts calibrate and validate the machine. No unexplainable scores.
Actionable, not archival
Insight routed to the people who can act on it — team leaders, insights, compliance — in real time.
Flexible scale
From one campaign to an entire BPO estate. The platform flexes with your team size.
Your framework
Customisable rubrics and calibration tools — IQAS runs your intelligence methodology, not ours.
Proven since 2010
Fifteen years serving contact centres, service teams and BPOs across finance, insurance and telecoms.
In their words
“We went from sampling 3% of calls to scoring all of them. In the first month IQAS surfaced a disclosure gap our audits had missed for two years — that alone paid for the platform.”
“The difference is the coaching loop. Our bottom quartile lifted eleven points in a quarter because team leaders finally knew exactly what to coach, per agent, every week.”
Judge us on your own calls.
We'll back-score a sample of your historical interactions — no commitment.
Book a demo