One engine.
Three products.
InsightIQ, InteractIQ and ImpactIQ share one pipeline: every interaction in, scored, explainable quality intelligence out — with human experts validating the machine.
4 217 882 interactions processed this month
InsightIQ
Automated and human-validated evaluation for operational, tactical and strategic analysis. Your framework, applied consistently to every interaction.
- ✓AI-driven evaluation
- ✓Automated & human scoring
- ✓Compliance assurance
- ✓Customisable rubrics
- ✓Calibration tools
- ✓CRM integration
- Identity verificationPASS
- Mandatory disclosurePASS
- Needs discoveryPASS
- Tone & empathyPASS
- Resolution & wrap-up75%
“…just before we finish, is there anything else…” — evidence, 04:31
InteractIQ
An integrated coaching workflow that turns analysis into action — AI recommendations built on each agent's real interaction patterns.
- ✓Instant coaching recommendations
- ✓Automated interaction summaries
- ✓Sentiment analysis
- ✓Compliance tracking
- ✓Escalation detection
- ✓Voice of Customer analytics
- Hold-procedure refresherDONE
- Shadow top closer — 2 callsDONE
- Empathy cues micro-lessonTHU 09:00
→ Pair M.Nkosi with T.Pillay on objection handling
ImpactIQ
Real-time agent performance tracking for team leaders and operations — see the floor as it happens, not at month end.
- ✓Live performance dashboards
- ✓Automated alerts
- ✓Custom reports & heatmaps
- ✓AI benchmarking
- ✓CRM integration
- ✓Disciplinary management
- 1. T.PILLAY▲194
- 2. K.DLAMINI—90
- 3. M.NKOSI▲287
- 4. L.BOTHA▼179
- 5. S.VAN WYK▼268
09:41 · ALERT — handle-time spike · L.BOTHA
Live in weeks, not quarters
IQAS connects to your existing telephony, CRM and WFM stack, and scales flexibly with your team — no rip-and-replace, no change to agent workflow.
- ✓Secure connectors for major telephony & cloud contact-centre platforms
- ✓Multi-channel: voice, email, chat and social media
- ✓Full multi-language support
- ✓Single sign-on and role-based access
POPIA-aligned by design
In-region hosting, encryption in transit and at rest, PII redaction in transcripts, and full audit trails.
Explainable AI scoring
Every automated score carries its evidence — the transcript span and rubric line that produced it, validated by human experts. No black boxes in front of a regulator.
Proven since 2010
Serving contact centres, customer service teams and BPO providers across finance, insurance and telecommunications.
Put IQAS on your own interactions.
We'll back-score a sample of your historical conversations — see the output before you commit.
Book a demo