The people behind
the platform.
IQAS has been a people business since 2010. The AI is new; the obsession with quality conversations isn't.
Where technology & people drive performance
Founded in Durban in 2010, IQAS grew from a specialist quality assessment team into a technology company — without ever outsourcing the judgement that makes quality assurance credible.
Today, as part of the CoActivate Group, we combine trusted human-led intelligence with machine-driven scale for contact centres, customer service teams and BPO providers across finance, insurance and telecommunications.
Leadership
Jo Royden-Turner
Roger Gerrish
Lorisha Emile
Behind them: the analysts, calibrators and coaches who validate every machine score.
In good company
Part of the CoActivate Group, working alongside technology and outsourcing partners across Southern Africa.
Do work that gets listened to
Analysts, data scientists, engineers, coaches — if you care about the conversations behind the numbers, we'd like to hear from you.
- ✓Hybrid working from our Durban head office
- ✓Work on real AI in production, not slideware
- ✓Small teams, senior trust, direct client impact
